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On June 4, 2026 the Pennsylvania PUC issued an order on UGI Gas Division’s petition for limited waivers of certain low-income usage reduction program regulations . UGI must file a revised 2026 Universal Service Energy Conservation Program (USECP) compliance filing.

Note that the current 2020–2025 USECP remains in effect until the 2026 plan is approved.

Commissioner Stephen M. DeFrank filed a statement urging “UGI to convert its opt-out CAP auto-enrollment process to align within the opt-in framework that UGI is now adopting in this proceeding.”

Under this order:

CAP:

• Flexible income verification (30 days vs. 12 months)
• Historical usage is incorporated into CAP bill calculations.
• CAP credits applied at billing

Customer Retention:

• Customers can re-enroll to restore service (including recently terminated customers).
• 12-month lockout if customers opt out (unless catch-up paid)
• Broader eligibility and exceptions (high usage, LIURP participation not strictly required).

Arrears Management:

• Past-due balances can be deferred/forgiven under CAP/PPA upon enrollment.
• Final bills capped at prorated CAP amounts

CAP / LIURP / Operation Share:

• Streamlined qualification across programs (shared eligibility, fewer documentation requirements).
• CAP customers are automatically eligible for additional assistance (e.g., Operation Share).

Operational Changes:

• Movement toward online CAP applications and reduced recertification friction.
• Enhanced data tracking (auto-enrollment, payment behavior, forgiveness outcomes).

Outreach:

• Increased outreach to recently terminated and transferring customers.
• Expanded education, notifications, and standardized communications across channels.

Budget:

• Increased LIURP funding of $1 million and defined enrollment levels; unused funds roll over.

Compliance:

• Ongoing reporting on CAP auto-enrollment, payment behavior, and program performance.
• Alignment with prior base rate case settlement terms