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News Stories: Customer Protection

April 30, 2026
Ohio

PUC Grants RESA’s Request for Rehearing Finding Customer-signed Verification is Applicable to Direct Solicitations Only

The Public Utilities Commission of Ohio issued an Order on Rehearing “grants in part, and denies, in part, the application for rehearing filed by the Retail Energy…

February 5, 2026
Pennsylvania

PPL Corporation and PPL Electric Utilities Joint Statement Regarding Governor Shapiro’s Budget Address

In a press release PPL Corporation and PPL Electric Utilities (PPL Electric) “reaffirm its commitment to transparency, affordability and collaboration following Governor…

November 13, 2025
New York

PSC Adopts Staff’s Proposed Rules With Modifications Allegedly To Protect Customers From Surprise Bill Increases

In a press release the New York Public Service Commission (PSC) states “[i]n keeping with legislation signed by Governor Kathy Hochul to protect consumers from surprise…

August 1, 2025
Massachusetts

Market Reset Working Group Proceeding Suspended Until Further Notice

From the Order Suspending Working Group Proceedings: [***] “Upon review of the record in this docket, the Commission hereby suspends the working group process, including…

July 16, 2025
Massachusetts

New Staff’s Market Reset Proposal Plus Next Steps

NEXT STEPS [***] The Department does not seek either high-level comments or critiques from the competitive supplier community or Consumer Advocates on staff’s new Market…

June 30, 2025
Massachusetts

Massachusetts Proceeding On Retail Market Reform Continues

The next working group meeting in docket 23-67 of the Massachusetts Department of Public Utilities (DPU) will meet on July 1, 2025 as it considers possible solutions…

June 25, 2025
Massachusetts

Massachusetts Proceeding On Retail Market Reform Continues

The next working group meeting in docket 23-67 of the Massachusetts Department of Public Utilities (DPU) will meet on July 1, 2025 as it considers possible solutions…

April 23, 2025
Massachusetts

Hearing Examiners Identifies Next Steps In Retail Energy Investigation

During the April 16 Meeting, Dr. Debra Borie-Holtz, on behalf of NRG, provided guidance on how focus groups could assist the Working Group in addressing the Energy…

February 20, 2025
Massachusetts

Bill to Watch

H15 was introduced in the House that would incorporate the recommendations of the Office of the Inspector General (OIG) to strengthen suety requirements and penalties…

Massachusetts

Residential Customer Protection Meeting Scheduled Aimed At Correcting Perceived Residential Shopping Problems

The staff of the Massachusset Department of Public Utilities (DPU) scheduled an in-person meeting on March 6, 2025, at the Department’s office, One South Station,…

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