Market Alerts

Good afternoon –

Interested in learning how to reduce escalated issues?

The Retail Market Training Task Force and ERCOT have scheduled instructor-led WebEx only MarkeTrak Part 1 and Part 2 Training sessions for September 24th and 25th.

Primary curriculum for each half day session is noted below. 
Questions may be asked during the sessions.

Note:  For a comprehensive understanding of the features of MarkeTrak, it is recommended to enroll in Parts I & II

Part I: MarkeTrak Overview
September 24th 8:30 AM to 12:30 PM
What is MarkeTrak and its basic functionality
High level review of common subtypes
Missing Enrollments
Usage & Billing
Siebel Changes & DEVs
Bulk Inserts w/ Tips N Tricks
Additional Day to Day Subtypes
Background Reports

Part II:
September 25th 8:30 AM to 12:30 PM
Overview of common subtypes 
Switch Hold Removal
Inadvertent Gains
What are they?
Walkthroughs – Rescission & IAG
Best Practices
Reporting – Performance of REPs

If you or someone on your team is interested in enrolling go to the ERCOT Training website at http://www.ercot.com/services/training/. Select the course you are interested in attending. On the “Schedule/Registration” tab, select the “Sign up” link to register for the course.
( Please remember to sign up for Day 2 !! 😊 )

For step-by-step instruction on submitting a MarkeTrak, 24×7 on-line web-based modules are available for your learning (also found on the ERCOT LMS).

If you have any questions about the classes or on-line modules, please feel free to reach out to RMTTF leadership.

Deborah Mckeever (Deborah.Mckeever@oncor.com)
Melinda Earnest (mdearnest@aep.com)
Tomas Fernandez (Tomas.Fernandez@nrg.com)

From: Notice_Training <NOTICE_TRAINING@LISTS.ERCOT.COM> On Behalf Of ERCOT Client Services
Sent: Wednesday, August 13, 2025 11:07 AM

To: NOTICE_TRAINING@LISTS.ERCOT.COM
Subject: [EXTERNAL] M-A081325-01 Upcoming training courses

Notice Date: August 13, 2025, NOTICE TYPE: M-A081325-01 Education/Training SHORT

Description: Upcoming training courses INTENDED AUDIENCE: ERCOT Market Participants Day Affected: See course schedule below: LONG DESCRIPTION: ERCOT invites you

Notice Date: August 13, 2025
Notice Type: M-A081325-01 Education/Training

Short Description: Upcoming training courses
Intended Audience: ERCOT Market Participants
Day Affected: See course schedule below:

Long Description:  ERCOT invites you to take advantage of its market training program that includes a wide variety of courses ranging from general introductions to deeper explorations of specific Market topics and processes.

Courses labeled with the (RTCB) suffix are updated for the release of Real-Time Co-optimization + Batteries and elements of these classes do not apply to the current ERCOT Market.

Note: Due to the overwhelming response to updated courses, ERCOT has both increased the seat total to 200 per session and added sessions. Also, registration will close 2 days before each session and WEBEX information will be emailed to registered students at that time. Due to the increased class size student audio will be disabled and students are encouraged to use the chat feature to submit any questions.

The location and schedule of the courses that are currently scheduled are shown below:

Additional Information: To enroll in a course, go to the ERCOT Training website at http://www.ercot.com/services/training/. Select the course you are interested in attending. On the “Schedule/Registration” tab, select the “Enroll Online” link under “REGISTRATION” to register for the course. These courses are part of a series of instructor-led and web-based training courses available to Market Participants. To view the complete catalog of ERCOT Market and operational courses, select Course Catalog from the ERCOT Training website.

Contact: If you have any questions, please contact ERCOT Training via email at Training@ercot.com. You may also contact your ERCOT Account Manager or call the general ERCOT Client Services phone number at (512) 248-3900.