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PUC Issues Management And Operations Audit For PPL Electric Utilities Corporation Audit Identifies 19 Recommendations For Improvements
Excerpts from the Press Release:
“The Pennsylvania Public Utility Commission (PUC) has released the results of a detailed Management and Operations Audit of the PPL Electric Utilities Corporation (PPL), which includes 19 recommendations for improving operations at PPL.”
The review examined key functional areas at PPL, which serves approximately 1.5 million customers in 29 counties across eastern and central Pennsylvania.
The Commission voted 5-0 at today’s PUC public meeting to release the PPL Audit Report, along with the Implementation Plan that was submitted by PPL to address recommendations in the report.
As a follow-up to the audit report released today, the PUC will conduct a Management Efficiency Investigation of PPL, expected to begin in 2026, examining PPL’s implementation efforts related to the more significant recommendations included in the audit report. That review will also study PPL’s progress in implementing recommendations that spring from the PUC investigation and enhanced settlement regarding widespread billing issues that impacted bills for nearly 800,000 PPL customer accounts during 2023. …
PA PUC Press Release (0711/2024)
Secretarial Audit (0711/2024)
2023 PPL Management Audit (0711/2024)
2023 PPL MA REPORT 3039488-AUD 071124PM (0711/2024)
D-2023-3039488 (Opened 04/03/2023)
PPL Electric Utilities Corporation
