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On March 10^th the Connecticut PURA posted its draft 2025 PURA Report To The General Assembly Regarding The State Of Electric Competition in the state.

Among other things, this draft report provides an overview of retail energy competition in the state, which also includes accompanying statistics on the number of retail electric suppliers, number of customers enrolled with suppliers and rate comparisons between retail supplier rates verses the utilities standard service rates.  Among other things the report also highlights distribution of customer loads as well as an overview of customer complaints.

“This report summarizes the state of electric competition by analyzing a variety of diverse indicators, including the standard service generation rates for residential and commercial customers, rates of enrollment of customers with electric suppliers, the amount of load supplied by electric suppliers, and the costs and benefits realized by customers enrolled with electric suppliers, to demonstrate the market’s effects on customers who participate.”

Separately PURA issued a notice of the proceeding and requesting parties to file comments on the proposed draft legislative report.

“The Public Utilities Regulatory Authority (Authority) will accept written comments from participants, in the docket cited above, concerning the Proposed Legislative Report that was issued on March 11, 2026. Written comments concerning the Proposed Legislative Report may be filed with the Authority’s Executive Secretary’s Office, on or before March 25, 2026, by 4:00 p.m.”

Selected Excerpts from the proposed legislation report are presented below:

Licensed Electric Suppliers

“As of December 31, 2025, 33 electric suppliers were licensed in Connecticut.

As of December 31, 2025, 66,517 (18.9%) of UI customers were served by electric suppliers, and 285,337 (81.1%) of UI customers receive standard service or last resort service. UI Compliance, Att. 1, Jan. 16, 2026, Docket No. 06-10-22, PURA Monitoring the State of Competition in the Electric Industry. Similarly, 219,500 (16.6%) of Eversource customers were served by electric suppliers, and 1,102,783 (83.4%) of Eversource customers received standard service or last resort service. Eversource Compliance, Att. 1, Jan. 20, 2026, Docket No. 06-10-22, PURA Monitoring the State of Competition in the Electric Industry.”

Customer Enrollment With A Licensed Electric Supplier

“In 2025, an average of 262,554 residential customers were enrolled with a supplier from January through June (compared to 326,264 for the same months in 2024), and 242,192 residential customers were enrolled with a supplier from July through December (compared to 287,334 for the same months in 2024).12 The percentage of residential customers enrolled with a supplier increased slightly, from 17% to 18% from January through June 2025.13 A gradual decline in enrollment began in July 2025, continuing through December 2025, resulting in approximately 14% of residential customers enrolled with a supplier at the end of 2025. It is reasonable to infer that the decline in enrollment beginning in July 2025 was due to the decrease in the standard service rate for both EDCs, effective July 1, 2025, shown in Figure 1 and Figure 2, above.

The percentage of business and LRS customers enrolled with suppliers declined steadily in 2025, with a range of 41–43% for business customers and 84–88% for LRS customers. As of December 2024, Business and LRS enrollments were approximately 41% and 84%, respectively.”

Number of Residential and Business Customers Paying Above the Standard Service Rate

“On average, over 65% of supplier customers paid more than they would have with standard service for each month in 2025, with Eversource customers faring worse than UI customers, as shown in Table 2 and Figure 4, below.18 In the second half of 2025, on average, nearly 78% of Eversource residential customers and over 80% of UI residential customers enrolled with suppliers paid more than standard service each month.”

Cost Differentials for Residential Customers with Licensed Electric Suppliers

“Although some customers benefit from the lower rates offered by suppliers, as a class, residential customers with suppliers paid more than they would have on standard service every month in 2025”

“Residential customers in UI territory fared better as a whole across 2025 than customers in Eversource territory; UI customers saved a net of $931,210, and Eversource customers overpaid $15,125,762. The net impact does not tell the entire story, however, as the total overpayment by residential customers to suppliers was $29,452,211 in 2025.”

Distribution of Customer Load

“The amount of load provided by licensed suppliers varied throughout 2025, as shown in Figure 10, below. Load is also known as electric consumption, or the amount of electrical power used by consumers.20 Figure 10 shows the 2025 sales of megawatt hours (MWh) attributed to suppliers and the total sales in Connecticut, as reported in monthly compliance filings by the EDCs in Docket No. 06-10-22. In 2025, the total load followed the typical pattern, with peaks in the winter and summer and reduced consumption in the spring and fall. As shown in Figure 11, below, there was minor fluctuation in 2025 in the total percentage of load attributed to licensed suppliers, in addition to the variation within each category of customer (residential, business, and LRS).”

Electric Supplier Customer Complaints

“Calendar year 2025 saw supplier complaints decrease by 42% compared to 2024. This significant decrease is indicative of better supplier compliance and customer satisfaction, and it may be due to other factors, including (1) a reduction in the number of customers enrolled with suppliers, (2) residential customers’ increased awareness of their cancellation rights, (3) and the Authority’s close oversight of the Connecticut market. Raising residential customers’ awareness of the need to monitor the Supply Summary section on their bill remains an ongoing effort by EOE.”

Read the proposed summary and full report at the links below:

Executive Summary

2025 PURA Report To The General Assembly Regarding The State Of Electric Competition