January Customer Complaint Statistics
For the month of January 2025, the PUCT complaint staff received a total of 988 complaints, up from the 812 they received in December. Electric complaints also rose in…
News Stories: Electric
March 7, 2025
Implementation Update On Eversource’s POR Program Implementation Date
From Eversource’ Letter Re: Proposed POR Program Status: {***} “On behalf of Public Service Company of New Hampshire d/b/a Eversource Energy (“Eversource”), I write to…
March 6, 2025
Utility Files Large Increases In Default Service Rates
Electric utility Pepco in the District of Columbia filed an updated standard offer service (SOS) tariff for June 1, 2025 through May 31, 2026. Some highlights include:…
A CHARGE meeting via Microsoft TEAMS will be held on Tuesday, March 18 at 10:00 am eastern.
CHARGE includes suppliers, utilities, advocates, and any interested party. All suppliers – especially those serving residential customers and that post offers on…
Electric Utility Files Increased SOS Tariff Rates
Pepco filed an updated standard offer service (SOS) tariff for June 1, 2025 through May 31, 2026. “As compared to the same time period in 2024, a typical residential…
March 4, 2025
MD PSC Issues Clarifying Order Re: Residential Green Product RECs
Excerpts from the Maryland Public Service Commission (PSC) Decision: {***} “As stated in Order No. 91464, the Commission interprets SB 1 to encourage procurement of…
March 3, 2025
TX – CNP-M-A030325-01 CenterPoint Energy’s Smart Thermostat Program – Market Call
Notice Date: March 3, 2025 Notice Type: CNP-M-A030325-01 – Market Call Short Description: CenterPoint Energy will host a Market call on CenterPoint Energy’s Smart…
AG Campbell Releases “Junk Fee” Regulations To Help Consumers Avoid Unnecessary Costs Effective September 2nd, Regulations Require Businesses in MA To Be Upfront About Fees, Enable Easy Cancellation of Trial Offers and Subscriptions, Prevent Unnecessary Charges, and More
The Massachusetts regulations are effective beginning September 2, 2025, for businesses operating in Massachusetts. In order to assist businesses in complying with the…
February 28, 2025
Mark Your Calendar
A CHARGE meeting via Microsoft TEAMS will be held on Tuesday, March 18 at 10:00 am eastern. CHARGE includes suppliers, utilities, advocates and any interested party. All…
February 27, 2025
Citadel BPO Solutions LLC Seeks ABC License
Citadel BPO Solutions LLC d/b/a The Energy Center USA Application for Licensure of Agents, Brokers and Consultants under Section 16-115C of the Public Utilities Act.…
