News Stories: Express Energy

February 20, 2026

Customer Does Not Need to be a Current Customer for the Commission to have Jurisdiction Over Customer Complaint

The Public Utilities Commission of Texas issued an Interim Order in the customer complaint case against Express Energy, ruling that “[t]here is no Commission rule or…

October 28, 2025

Texas

New Customer Complaint Threshold Emerges – If Complaint Alleges A Violation Of A Rule/Statute PUC Should Make Finding As To Whether The Violation Occurred Even If Remedy Can No Longer Be Granted

This Texas customer complaint matter revolves around a formal residential customer complaint against a Retail Electric Provider (REP) for allegedly not honoring a…

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News Stories: Express Energy

Customer Does Not Need to be a Current Customer for the Commission to have Jurisdiction Over Customer Complaint

New Customer Complaint Threshold Emerges – If Complaint Alleges A Violation Of A Rule/Statute PUC Should Make Finding As To Whether The Violation Occurred Even If Remedy Can No Longer Be Granted

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