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News Stories: Express Energy

May 28, 2026
Texas

Commission to Vote on Preliminary List of Issues to be Addressed in Formal Customer Complaint Proceeding

On May 20th TPUC Staff filed a draft preliminary order with a list of issues to be addressed by ALJ in a formal complaint of Messele Kelel Against Express Energy…

March 31, 2026
Texas

PUC Informs Another Formal Complainant of Alternative Complaint Options

On March 27, 2026, the Public Utility of Texas (PUCT) issued an order requiring a response from complainant Mr. Kelel to select between two complaint options available…

February 20, 2026
Texas

Customer Does Not Need to be a Current Customer for the Commission to have Jurisdiction Over Customer Complaint

The Public Utilities Commission of Texas issued an Interim Order in the customer complaint case against Express Energy, ruling that “[t]here is no Commission rule or…

October 28, 2025
Texas

New Customer Complaint Threshold Emerges – If Complaint Alleges A Violation Of A Rule/Statute PUC Should Make Finding As To Whether The Violation Occurred Even If Remedy Can No Longer Be Granted

This Texas customer complaint matter revolves around a formal residential customer complaint against a Retail Electric Provider (REP) for allegedly not honoring a…

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