PUC Issues Order Streaming Formal and Informal Complaint Process
On October 1, 2026 the PUC of Texas issued order adopting amendments regarding amending the Texas Administrative Code (TAC) to streamline the utility complaint process…
News Stories: Informal Complaints
October 5, 2026
September 18, 2026
PUC Staff Proposes Final Rule to Eliminate Formal Complaint Process Currently Available to REP Customers
Under Staff’s proposed recommendation as part of implementing a streamlined complaint process, customer complaints at the PUC against REPs would still begin with a…
March 7, 2025
Is The Commission Always Right?
Source: Regulatory Compliance Service (RCS) While reviewing customer complaints filed with the Commission last month, it occurred to me that there are differing…
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