PUCT Complaint Statistics
For the month of September 2025, complaint staff from the PUCT received a total of 997 complaints. The total volume of complaints decreased slightly from the August…
News Stories: Monthly Customer Complaint Scorecard
November 15, 2025
August 25, 2025
Monthly Retail Electric Complaint Scorecard Now Available!
For the month of July 2025, the PUCT complaint staff received a total of 959 complaints, up from the 879 they received in June. Not unsurprisingly, the volume of…
March 24, 2025
Monthly Supplier Pricing Chart & Complaint Scorecards Now Available
February Supplier Complaint Scorecard Monthly Supplier Scorecard (Opened on 01/01/2016) SCANA monthly price offer GPSC Docket No. 55356 (Opened on 10/17/2023) March 2025…
March 7, 2025
January Customer Complaint Statistics
For the month of January 2025, the PUCT complaint staff received a total of 988 complaints, up from the 812 they received in December. Electric complaints also rose in…
December 1, 2024
Monthly PUCT Electric Complaint Scorecard
The Public Utilities Commission of Texas (PUCT) staff found 53 rule violations (TDU and REP complaints requiring investigation and closed) in November 2024. Of the 53…
