TPUC Customer Complaint Roundup
For the month of March, 2025, the PUCT complaint staff received a total of 982 complaints, approximately the same number received in February. Electric complaints…
News Stories: Texas
May 1, 2025
April 30, 2025
Bill Payment Assistance Legislation Clears First Hurdle
Texas HB 1359, which provides for the creation of a fund for bill payment assistance for low-income electric customers for bills due during an extreme weather emergency,…
April 23, 2025
Commission Seeks Comments On Utility’s Temporary Emergency Rider
Excerpts from the Order {***} “This Order addresses CenterPoint Energy Houston Electric, LLC’s April 18, 2025 application to reduce its temporary emergency…
April 15, 2025
ERCOT Issues Instructions for Quarterly Residential Demand Response Data Submission By Retail Electric Providers
Via a market notice, ERCOT provides retail electric providers (REPs) instructions for compliance with new reporting requirements for information regarding the retail…
April 10, 2025
Utility Files To Refund Amounts To REP Customers
“Pursuant to Joint Comments On The Compliance Filing filed April 8,2025 in Docket No. 57827, CenterPoint Energy Houston Electric, LLC (CEHE) hereby submits the attached…
April 8, 2025
Customer Complaint Alleges REP Contract Violates State Business Code
“As a Texas-based utility supplier and a Texas located utility service address for the consumer, Texas contract law should apply. Under Texas Business and Commerce Code…
Customer Complaint Filed Against REP For Using Photo/Facial Recognition In Enrollment Verification Process
Excerpts from Customer Complaint: “Complainant requests discovery into Respondent’ s practices that are relevant to this complaint. Specifically: (i)…
April 1, 2025
TX – Oncor REP Notice: Revised Interim DCRF and WDCRF to be effective May 10, 2025
On March 26, 2025, Oncor filed an agreement regarding Oncor’s interim DCRF and WDCRF rates in Docket No. 57707 to be effective for bills rendered on or after May 10,…
March 31, 2025
TPUC Staff File Updated Estimate Of Installed Generation Capacity In ERCOT
From Staff Report: “The attached Excel spreadsheet provides Staff’ s estimate of the installed generation capacity in the Electric Reliability Council of Texas…
Utilities File Energy Efficiency Reports Including Information Re: Residential REP Connected Thermostat MTP Program
The utilities presented Energy Efficiency Plan and Reports (EEPRs) to comply with Public Utility Commission of Texas (Commission) 16 TAC §25.181, §25.182 and §25.183…
