January Customer Complaint Statistics
For the month of January 2025, the PUCT complaint staff received a total of 988 complaints, up from the 812 they received in December. Electric complaints also rose in…
News Stories: Texas
March 7, 2025
Is The Commission Always Right?
Source: Regulatory Compliance Service (RCS) While reviewing customer complaints filed with the Commission last month, it occurred to me that there are differing…
March 3, 2025
TX – CNP-M-A030325-01 CenterPoint Energy’s Smart Thermostat Program – Market Call
Notice Date: March 3, 2025 Notice Type: CNP-M-A030325-01 – Market Call Short Description: CenterPoint Energy will host a Market call on CenterPoint Energy’s Smart…
February 28, 2025
TX – CNP Implementation of Energy Efficiency Cost Recovery Factor (EECRF) Adjustment Effective March 1, 2025
Notice Date: February 27, 2025 Notice Type: Informational – Final Short Description: CenterPoint Energy Houston Electric adjustment to its Energy Efficiency Cost…
February 27, 2025
TX – TXSET In-Person Training Class April 30, 2025, at CenterPoint
ERCOT will be conducting an in-person, instructor-led, interactive TXSET training class in Houston at CenterPoint on April 30th from 8:30 AM – 5:00 PM – a full day of…
TX – Texas ERCOT – UPDATE WMS Meeting: March 5, 2025 -Webex Only – REVISED Agenda And Materials
Please find the revised agenda HERE for the March 5, 2025 WMS Meeting – Webex Only. The agenda has been revised to include Agenda Item #5. ERCOT Operations and Market…
Bills to Watch
HB3157 – Relating to interim rates charged by electric utilities during a rate suspension period. The bill would require that TDUs must provide retail electric…
Reminder – REP Reports
Pursuant to 16 Tex. Admin. Code (TAC) § 25.107(i)(3), the Public Utility Commission of Texas (PUCT) has established Project No. 57398 for the purpose of collecting the…
February 21, 2025
TX – Oncor REP Notice: Rate Case Expense Surcharge Scheduled To Expire
Oncor’s Rider RCE – Rate Case Expense Surcharge is scheduled to expire on February 24, 2025. Oncor utilized the following SAC04 code for billing the rider: Rider SAC04…
February 20, 2025
Commission Approves Settlement Between Staff And REP
Excerpts from the Public Utilities Commission of Texas (PUCT) Order: {***} “This Order addresses the agreement between Commission Staff and Good Charlie & Co., LLC…
