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FCC Adopts New Consumer Consent Robocall And Robotext Rules
The Federal Communications Commission adopts new rules this week aimed at making it easier for consumers to opt out of receiving unwanted robocalls and robotexts. The new rule requires callers and texters to implement opt-out requests in a timely manner. Revoking consent is an instruction that the consumer no longer wants to be contacted at his or her number, the FCC ruled.
More specifically, companies that receive opt-out requests from consumers will have 10 business days to honor the cease communication requests and will be able to send a one-time text message confirming a consumer’s request that no further text messages be sent, as well as confirming that any revocation of consent only applies to those calls or texts for which consent is required under the TCPA.
When a consumer revokes consent, the FCC has ruled, it is not channel specific. This means that if a consumer revokes consent using a reply text message, then “consent is deemed revoked not only to further robotexts, but also robocalls from that party.”
For more information about FCC consumer protections for robocalls and robotexts, visit https://www.fcc.gov/robocalls.
Press Release (02/15/2024)
Order (02/15/2024)
CG Docket No. 02-278
