Feature Articles
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Deep Dive Articles & Opinion Pieces
Considering Outsourcing Key Marketing or Sales Functions?
It’s not uncommon for retail energy suppliers to outsource essential retail energy functions, such as billing, customer service, sales and marketing. Some companies outsource because they might not possess the internal talent to perform…
Data Centers Support Grid But Unexpected Trips Could Hurt
Data centers received plaudits in recent winter storm Fern both for their ability to provide backup power and for voluntary ramp-downs. Greater industry concern is being given to the effect of large loads like data centers when they…
Marketing Metrics – It’s More Than Just Sales
For most sales managers, the daily emphasis is on making the numbers and doing it cost effectively. What’s the number of contacts, presentations, and sales per agent (or sales per hour for telemarketing)? What’s our list…
Class Action Lawsuit Moves Forward Against Illinois Supplier
On February 17, 2026, a federal judge in Illinois allowed a class action lawsuit, Bickel v. Nordic Energy Services, LLC (No. 1:2025cv03454), to proceed, finding that plaintiff Andrew Bickel plausibly alleged the supplier overcharged…
Growing Costs of Regulatory Noncompliance
Non-compliance in the retail energy marketing can lead to reputational damage, legal consequences, substantial financial penalties – not to mention the disruption to the business before and after the initial fallout. The retail energy…
Governor Shapiro Secures Extension of PJM Price Cap, Saving Consumers $27 Billion More — and $45 Billion in Total — on Energy Bills
In a press release Governor Josh Shapiro announced(opens in a new tab) that PJM Interconnection will extend its existing price cap for another two years — until 2030 — a major win for consumers following the Governor’s legal action and…
Power Affordability Problems Erode Public Trust, Leaders Say
Energy regulators and industry leaders voiced concern in Washington last week that rising electricity prices erode public trust, and they offered a range of solutions, from adjustments in system planning and ratemaking to simply responding…
