Feature Articles
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Deep Dive Articles & Opinion Pieces
How to Respond to a PUC-Provided Customer Complaint
There are basic steps that Energy Suppliers and Brokers should take when responding to a PUC-provided customer complaint. Carefully read the PUC Customer Complaint – Read the entire complaint carefully. Promptly acknowledge receipt…
PJM’s Proposes Behind-the-meter Generation Rules
PJM seeks FERC’s approval of proposed changes to its retail behind-the-meter generation rules that among other objectives aims to facilitate collocating generating resources with data centers and other large loads. In its filing PJM…
Considering Outsourcing Key Marketing or Sales Functions?
It’s not uncommon for retail energy suppliers to outsource essential retail energy functions, such as billing, customer service, sales and marketing. Some companies outsource because they might not possess the internal talent to perform…
Data Centers Support Grid But Unexpected Trips Could Hurt
Data centers received plaudits in recent winter storm Fern both for their ability to provide backup power and for voluntary ramp-downs. Greater industry concern is being given to the effect of large loads like data centers when they…
Marketing Metrics – It’s More Than Just Sales
For most sales managers, the daily emphasis is on making the numbers and doing it cost effectively. What’s the number of contacts, presentations, and sales per agent (or sales per hour for telemarketing)? What’s our list…
Class Action Lawsuit Moves Forward Against Illinois Supplier
On February 17, 2026, a federal judge in Illinois allowed a class action lawsuit, Bickel v. Nordic Energy Services, LLC (No. 1:2025cv03454), to proceed, finding that plaintiff Andrew Bickel plausibly alleged the supplier overcharged…
Growing Costs of Regulatory Noncompliance
Non-compliance in the retail energy marketing can lead to reputational damage, legal consequences, substantial financial penalties – not to mention the disruption to the business before and after the initial fallout. The retail energy…
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