Market Alerts
OH – Duke Energy Ohio – Post Deployment – Status Of Known Outstanding Issues As Of December 30, 2024
Category: Ohio
Hello,
We appreciate your continued patience and understanding as we diligently work to resolve technical issues after the deployment of our new Customer Information System.
Please see below for today’s update on resolved and known, outstanding issues impacting multiple suppliers. We have indicated the estimated resolution dates where possible.
Update on known issues as of December 30, 2024:
| Issues below are being investigated and expected to be resolved by January 3rd | ||
| Tracking # | Transaction | Issue Description and Update |
| DF-100164 |
EDI & Flatfile | There is an issue when an electric or gas supplier reports a rate and/or terms and conditions replacement message, both the original and the replacement change messages will incorrectly appear on the invoice. There is no financial impact to customer bills. |
| Issue below is being investigated. Estimated resolution date is TBD. | ||
| Tracking # | Transaction | Issue Description and Update |
| DF-99400 |
Flatfile | There is an issue where Monthbill Flatfile multiplier is not consistent with SAP. The Monthbill Flatfile currently uses three decimal places as opposed to four for the multiplier, and will be updated. |
Thank you for your continued collaboration in this effort. Please continue to contact us at the email listed below if you experience any additional technical issues or have any questions. We will respond to your inquiries as soon as possible.
Customer Connect Choice Team
CSBCReps@duke-energy.com
