Market Alerts
OH – Duke Energy Ohio – Post deployment – status of known outstanding issues as of February 21, 2025
Category: Ohio
Related Categories: Customer Information System, Duke Energy, Electric, Gas, Market Alert, Supplier, Utility
Hello,
We appreciate your continued patience and understanding as we diligently work to resolve technical issues after the deployment of our new Customer Information System.
Please see below for today’s update on resolved and known, outstanding issues impacting multiple suppliers. We have indicated the estimated resolution dates where possible.
Update on known issues as of February 21, 2025:
| Issue below has been resolved and verified. | |||
| Tracking # | Transaction | Issue Description and Update | |
| DF-100145 |
814C |
There was an issue identified when an electric or gas supplier reported a rate and/or terms and conditions replacement message, the Bill Message REFME REF02 segment was being populated in the response as a sequence number when it should have been a suppressed field. | |
| Issue below is being investigated and expected to be resolved by March 3rd | |||
| Tracking # | Transaction | Issue Description and Update | |
| DF-100356 |
(I) Segment |
The Company is still working on loading the load profile (I) Segment and expects to have it completed by March 3rd. However, in the meantime, annual PLC and NSPL have already been loaded into the system and are available to see in the Supplier Portal as usual. | |
Thank you for your continued collaboration in this effort. Please continue to contact us at the email listed below if you experience any additional technical issues or have any questions. We will respond to your inquiries as soon as possible.
Customer Connect Choice Team
CSBCReps@duke-energy.com
