Market Alerts

OH – Duke Energy Ohio – Post deployment update – status of known, outstanding issues as of June 20, 2025

Published June 20, 2025

Category: Ohio
Related Categories: Customer Information System, Duke Energy, Market Alert

Hello,
We appreciate your continued patience and understanding as we diligently work to resolve technical issues after the deployment of our new Customer Information System.

Please see below for today’s update on resolved and known, outstanding issues impacting multiple suppliers. We have indicated the estimated resolution dates where possible.

Update on known issues as of June 20, 2025:

Thank you for your continued collaboration in this effort. Please continue to contact us at the email listed below if you experience any additional technical issues or have any questions. We will respond to your inquiries as soon as possible.

Customer Connect Choice Team
CSBCReps@duke-energy.com

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