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PA PUC Seeks Comments On Use Of Electronic Methods To Deliver Eligible Customer Lists
Re: Office of Competitive Market Oversight – Guidelines For Eligible Customer Lists
Secretarial Letter:
{***} With this Secretarial Letter, the Commission seeks comments from interested parties regarding the guidelines for the Eligible Customer Lists (ECLs) that Electric Distribution Companies (EDCs) make available to Electric Generation Suppliers (EGSs) and that Natural Gas Distribution Companies (NGDCs) make available to Natural Gas Suppliers (NGSs). The ECL, in general, includes a listing of those utility customers eligible for choice, along with customer addresses, rate class and load information.1 Specifically, the Commission is interested in comments concerning the use of electronic methods to deliver communications to customers concerning the ECL, and the use of electronic methods for customers to respond to the utility with their ECL preferences. {Emphasis added} {***}
Interested parties are invited to file written comments at this docket within sixty (60) days of publication of this Secretarial Letter in the Pennsylvania Bulletin. Comments to this Secretarial Letter may be filed electronically through the Commission’s e-filing system. Alternatively, one original signed copy of comments may be filed with the Commission’s Secretary at: Pennsylvania Public Utility Commission, Commonwealth Keystone Building 2nd Floor, 400 North Street, Harrisburg, PA 17120. All pages of filed comments, with the exception of a cover letter, must be numbered.
If you have any questions about this Secretarial Letter, please contact one of the following: Director of the Office of Competitive Market Oversight Daniel Mumford at dmumford@pa.gov or (717) 525-2084, Deputy Director of the Office of Competitive Market Oversight and Deputy Chief Counsel with the Law Bureau Kriss E. Brown at kribrown@pa.gov or (717) 787-4518.
Staff will send a follow-up email notifying you when this Secretarial Letter appears in the Pennsylvania Bulletin.
As reported previously, by Petition filed September 29, 2023, Duquesne asserted that because the ECL Order only pertained to the 2021 solicitation, additional clarification is needed for the 2024 and subsequent solicitations. Duquesne contended that granting their Petition would be in the public interest because it would better align the ECL solicitation method with customer expectations and preferences, enable enhanced solicitation tracking and messaging, and substantially reduce costs borne by customers. Moreover, considering the successes of their 2021 ECL solicitation, including the high open rate for email solicitations and Duquesne’s actual cost savings, and Duquesne’s efforts to increase customer engagement in 2024, it would be in the public interest to allow Duquesne to continue electronically distributing the ECL solicitations, including their 2024 ECL solicitation.
Opinion & Order – 3043362 -Law -01-18-24 – Petition Of Duquesne Light Company – Final (01/18/2024)
M-2010-2183412 (06/23/2010)
