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Supplier Settlement Progress Update Is Filed & Extension Is Granted
Re: Investigation into customer complaints alleging that Electricity Maine (EME) has introduced sudden and significant bill increases on electricity bills.
Electricity Maine (EME) filed (Settlement Status Update). EME reported that “the parties have continued to make progress on settlement, including the refinement of settlement terms and the circulation of a draft stipulation” and requested an additional week to continue discussions.
In response the hearing examiners stated, “[b]ased on the foregoing, EME’s request is granted. Parties are requested to make their next update on January 16, 2024.”
According to the Maine Public Utilities Commission (PUC) both customers and the electric utilities themselves have contacted the Consumer Assistance and Safety Division (CASD) “…with inquiries and complaints about sudden and significant bill increases with respect to their supply of electricity. Over the last several months, CASD has received over 170 calls expressing concerns about customers’ terms of service with Electricity Maine. Many of the concerns relate to the expiration of fixed rate terms of service and the conversion of the fixed rate into a higher, monthly, variable rate. CASD’s understanding is that Electricity Maine converted fixed rate terms of service to higher variable rate terms of service when customers failed to respond to renewal notices. Many customers have reported to CASD, however, that they do not recall receiving any renewal notice or they deny having received any renewal notice.”
CASD Initiating Docket (02/09/2023)
2023-00024 (02/09/2023)
(Request for Formal Investigation – Electricity Maine)
