News Stories
Sponsored by Earth Etch. Regulatory insight and compliance solutions for today’s energy markets.
Utility Settlement Agreement Includes Concession To Meet With Suppliers About Systemic Utility Billing Issues And Proposed Solutions
As part of Dayton Power and Light (AES Ohio) electric rate case parties have reached a settlement agreement signed by several parties including DP&L, Staff of the PUC of Ohio, the Ohio Consumers’ Counsel, Ohio Energy Leadership Council, Ohio Energy Group, IGS Energy, and the Retail Energy Supply Association or RESA.
Per the stipulation the utility has agreed to meet with retail suppliers concerning several ongoing utility billing issues including discussions of retail supplier uncollectibles resulting from the delayed issuance of EDC bills to customers, and potential remedies.
As background, during the rate case retail suppliers alleged that, as a result of AES Ohio implementing a new CIS, “CRES [retail] providers have not been able to have customers properly billed over several months, with some suppliers having outstanding charges of over a million dollars that AES Ohio has still not properly billed to customers.”
Under the settlement, AES Ohio agrees to convene a Billing Resolution Group that shall meet weekly beginning the week of August 18, 2025.
The Billing Resolution Group shall be a forum for interested parties to discuss concerns of retail suppliers and customers regarding customer bills since the implementation of the AES Customer Ecosystem (new CIS), as well as the expected timing to resolve those issues.
Meetings of the Billing Resolution Group shall be attended by a senior leader of AES Ohio who leads the implementation of the AES Customer Ecosystem. AES Ohio shall meet with the Billing Resolution Group until October 31, 2025, or until 99% of customers have been invoiced in the preceding three months
24-1011-EL-ATA
(The Dayton Power and Light Company d/b/a AES Ohio Rate Case)
