News Stories
Sponsored by Earth Etch. Regulatory insight and compliance solutions for today’s energy markets.
PUCT Complaint Statistics Nows Available
For the month of May 2025, the PUCT complaint staff received a total of 800 complaints, down slightly from the 817 they received in April. Of that number, 468 of complaints received by the PUCT in May were related to electric service, similar to how many were received in April. REP complaints comprised 51% of the total volume of complaints related to electric service.
The five REPs receiving the most complaints in May accounted for approximately 50% of all the REP complaints. To obtain company-specific information, please contact us.
Also during May, the PUCT staff closed 231 complaints related to electric service. Of that number, approximately 91% were investigated by the PUCT staff. PUCT staff found 18 rule violations (electric complaints requiring investigation and closed) in May 2025. Of the 18 rule violations, only one was for a late-filed (or no) complaint response. There were four other complaints that were considered late, but were not flagged as violations by PUCT staff.
