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News Stories: Complaint Statistics

March 6, 2026
Texas

Texas Complaint Statistics for January 2026

REP complaints comprise 61% of the total volume of complaints related to electric service. The five REPs receiving the most complaints in January accounted for…

January 8, 2026
Texas

Texas PUC Monthly Complaint Statistics

For the month of November 2025, the PUCT complaint staff received a total 704 complaints. This is approximately 300 less than they received in October; however, this is…

Texas

Texas PUC Monthly Complaint Statistics

For the month of November 2025, the PUCT staff records indicate that they received a total 704 customer complaints. This is approximately 300 less than they received in…

December 5, 2025
Texas

October Complaint Statistics

For the month of October 2025, the Public Utilities Commission of Texas (PUCT) complaint staff received a total of 980 complaints. The total volume of complaints was…

June 10, 2025
Texas

PUCT Complaint Statistics Nows Available

For the month of May 2025, the PUCT complaint staff received a total of 800 complaints, down slightly from the 817 they received in April. Of that number, 468 of…

September 4, 2024
Texas

Monthly PUCT Complaint Scorecard From PUCT Data

For the month of July 2024, the PUCT complaint staff received a total of 2,470 complaints, more than two and a half times the number received in June. Electric…

January 19, 2024
Georgia

December 2023 Scorecard Now Available!

As a reminder, thePublic Service Commission is issuing this monthly Gas Marketer Scorecard as a service to natural gas consumers in the State of Georgia and in response…

Editor’s Picks

New York Nine Affiliated Energy Service Companies (ESCOs) To Collectively Pay $50 Million and Provide Up To $21 Million in Guaranteed Future Savings to Certain Customers to Settle Dispute Over Alleged Regulatory Violations
Texas Competitive Electricity Is Failing? Look at Texas.
NEISO Ancillary Services Market Scrutinized in New England
Texas Staff Proposes New Streamlined Complaint Process
Rulemaking Proposed Rule Update:  DE PSC Decides to Amend and Republish Proposed Supplier 3001 Rule

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Texas Competitive Electricity Is Failing? Look at Texas.
Rulemaking Proposed Rule Update:  DE PSC Decides to Amend and Republish Proposed Supplier 3001 Rule
NEISO Ancillary Services Market Scrutinized in New England
Ohio RESA Files an Application for Rehearing Regarding PUCO’s New Enrollment Rules Mandating a Customer Signature Prior to Enrollment
Ohio PUCO Grants U.S. Energy an Electric Power Brokers Certificate

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