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A stipulation between the Staff of the Public Utility Commission of Ohio (PUC), Eligo Energy OH LLC and the Office of Consumer Counsel (OCC) has been reached for probable non-compliance by Eligo with the Commission administrative rules. 

The impetus of an investigation began on May 12, 2023, when a PUCO “Staff member received a solicitation telephone call from Eligo. The Staff member recorded that call for a personal record of the call. Although the Staff member felt like the call was misleading, the Staff member enrolled in the service to investigate Eligo’s marketing practices. The Staff member then filed a complaint with the Commission in order to investigate the misleading call (PUCO Case No. 00813049). The PUCO call center investigated this issue, and it was determined that the information and recordings provided by the Company were not the same as the original call recorded by the Staff member. The sales agent’s voice in the Staff member’s recording of the call and the sales agent’s voice in the call provided from the Company are clearly different voices. This raised serious concerns about the authenticity of information Eligo was providing to Staff in response to call center investigations. As a result, Staff began an investigation into the marketing and enrollment practices of Eligo. Staff reviewed PUCO call center contacts from May 2023 through April 2024, identifying additional suspected altered calls and Adm.Code violations.” 

“The continued investigation resulted in additional suspected altered call recordings (E.g., PUCO Case Nos. 00812687) and numerous issues with Eligo’s sales calls and enrollments. In one case, Eligo marketed to a 94-year-old consumer at least three different times. The elderly consumer required her son’s help to intervene and stop future attempts of Eligo to enroll the account (PUCO Case No. 00832098.) Staff also identified issues with misleading solicitations and enrollment actions by an Eligo agent named Rene Parks in several calls over multiple months (E.g., PUCO Case Nos. 832098, 828707, 828927, and 832098).”

“This Joint Stipulation and Recommendation (Stipulation) set forth the understanding and agreement of Eligo Energy OH, LLC (Eligo), Staff, and the Office of the Ohio Consumers’ Counsel (OCC), each of whom is a “Signatory Party” to the agreement and together constitute the “Signatory Parties.” The Signatory Parties recommend that the Public Utilities Commission of Ohio (Commission) approve and adopt this Stipulation, which sufficiently resolves the issues identified by the Staff in its Notice of Probable Noncompliance dated March 6, 2025 (PNC), attached as Exhibit A.”

“When considering proposed stipulations, the Commission reviews whether the agreement is reasonable and should be adopted.1 This Stipulation is a mutually beneficial resolution of the PNC supported by adequate data and information, which seeks to avoid, to the extent possible, the potential for future violations. As part of the Stipulation, Eligo agrees to take numerous steps that address Staff’s concerns and are intended to support Eligo in its response in the event any future issues occur. All these measures benefit the public interest and Ohio consumers. This Stipulation complies with and promotes the policies and requirements of Title 49 of the Ohio Revised Code and is a just and reasonable resolution of the alleged violations identified in the PNC.”

“This Stipulation is expressly conditioned upon its adoption by the Commission in its entirety and without material modification. Should the Commission reject or materially modify all or any part of this Stipulation, the Signatory Parties shall have the right, within thirty days (30) of issuance of the Commission’s Order, to file an application for rehearing. Should the Commission, in issuing an entry on rehearing, not adopt the Stipulation in its entirety and without material modification, any Signatory Party may withdraw from the Stipulation. Such withdrawal shall be accomplished by filing a notice with the Commission, including service to all Signatory Parties, in the docket within thirty days (30) of the Commission’s entry on rehearing.”

25-0989-GE-UNC
(Eligo Energy OH LLC – Supplier Violation)