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Texas PUC Monthly Complaint Statistics
For the month of November 2025, the PUCT staff records indicate that they received a total 704 customer complaints. This is approximately 300 less than they received in October; however, this is in line with what they typically receive in November.
REP complaints comprise 63% of the total volume of complaints related to electric service. The five REPs receiving the most complaints in November accounted for approximately 56% of all the REP complaints. The first chart below shows five REPs receiving the most complaints and the types of complaints each company received. To obtain company-specific information, please contact RCS.
Also, during November, the PUCT staff closed 409 complaints related to electric service. Of that number, over 95% were investigated by the PUCT staff. Of the electric violations, two were for late filed responses.
