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NY PSC Concludes Central Hudson’s Customer Billing Investigation
The New York PSC issued a final decision approving a settlement valued at $62.59 million in payments and costs by Central Hudson and up to an additional $2 million in stipulated payments if Central Hudson fails to deliver monthly meter readings on schedule. The agreement requires shareholders to pay the full cost of remedial actions taken to fix the billing system, as well as costs associated with a move to regular monthly meter reading and to implement recommendations made by an independent monitor. In addition, shareholders will pay $4 million to directly benefit Central Hudson ratepayers.
This order concludes the arduous investigation into Central Hudson billing system problems. Years of Staff investigation into complaints from customers and retail suppliers identifying significant and persistent billing errors and delayed bills results with the implementation of Central Hudson’s new customer information and billing system.
Final Decision (06/20/2024)
22-M-0645 (Opened 12/15/2022)
Show-cause order to electric and gas utility Central Hudson regarding the development and deployment of modifications to the utility’s customer information and billing system.
