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AG Aims to Hold Bad Actors in the Solar Industry Accountable Following Mounting Customer Complaints
On March 17, Connecticut Attorney-General Tong announced that he was launching an investigation into SunStrong Management following mounting consumer complaints.
SunStrong is a solar company that manages loans, leases and power purchase agreements from solar companies that entered bankruptcy, such as Sunnova and SunPower. Since SunStrong began managing these contracts in 2024 and 2025, the Office of the Attorney General and Department of Consumer Protection have jointly received approximately 65 consumer complaints. Consumers have complained that the company is failing to uphold warranties, not responding to consumer complaints, and charging consumers a $10 monthly fee to receive data regarding their solar system’s production.
In a civil investigative demand sent to SunStrong on Friday, February 27, Attorney General Tong sought comprehensive records regarding the transfer of systems from the bankrupt Sunnova and SunPower to SunStrong, terms and conditions, information regarding quality control monitoring and mechanisms, consumer complaints, contracts and other information.
In a separate matter, the AG also announced a $100,000 settlement resolving an investigation into Spruce Power 3, LLC, a solar servicing company triggered by multiple complaints about billing, customer service, warranty issues, and other concerns. Spruce Power had been subject to complaints by multiple customers about billing, customer service, warranty issues, and other matters. The AG said, “The complaints peaked between 2021 and 2023 when Spruce acquired a portfolio of solar contracts from NRG Energy and was ill-prepared to manage the transition. In addition to a $100,000 payment, the settlement commits the company to refunds of improper charges and a series of reforms to ensure timely responses to consumer questions and complaints and improved billing practices.”
The Office of the Attorney General filed the stipulated judgment in Hartford Superior Court on March 12 and will seek court approval.
Attorney General Tong notes that he has heard recently from multiple legislators who have also received complaints from constituents regarding bad actors and problem companies in the solar industry.
The press release also notes that in 2024, “a Hartford Superior Court judge imposed a $5 million stipulated judgment against Vision Solar, settling the lawsuit brought by the Office of the Attorney General over high-pressure sales tactics, misrepresentations, delays and unpermitted work. Because Vision Solar has filed for bankruptcy, the company will not have sufficient assets to pay the judgment.
