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News Stories: Call Centers

March 6, 2026
FCC

FCC Proposes Call Center Onshoring and English Proficiency Requirements

On March 4, 2026, FCC Chairman Brendan Carr announced in a press release that the Commission will be voting this month on proposals regarding the use of offshore call…

April 25, 2024
Pennsylvania

PA PUC Enhances Proposed Settlement Concerning Widespread Consumer Billing Issues by PPL Based on Extensive Consumer Feedback

In a Press Release the Pennsylvania PUC announced that the Commission voted 3-2 today to approve a joint motion from PUC Chairman Stephen M. DeFrank and Commissioner…

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Podcasts EMC’s The Energy Insider Podcast Episode 27 and 28 Now Available on MAGNIFYI.com
New York PSC Staff Recommends Termination of Community Choice Aggregations
Pennsylvania ALJs Recommend Adoption of Non-unanimous Joint Settlement Over Objection of Competitive Suppliers
Maryland Retail Residential Market is Moribund in Maryland
Illinois Commission Initiates Data Access Rulemaking

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Illinois Commission Initiates Data Access Rulemaking
Retail Energy Competition Texas Governor Targets Large Municipal Utilities for Retail Competition
Ohio PUC Adopts Staff’s Proposed Administrative Rule Procedures
Maryland Retail Residential Market is Moribund in Maryland
New York PSC Staff Recommends Termination of Community Choice Aggregations

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