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News Stories: Call Centers

March 6, 2026
FCC

FCC Proposes Call Center Onshoring and English Proficiency Requirements

On March 4, 2026, FCC Chairman Brendan Carr announced in a press release that the Commission will be voting this month on proposals regarding the use of offshore call…

April 25, 2024
Pennsylvania

PA PUC Enhances Proposed Settlement Concerning Widespread Consumer Billing Issues by PPL Based on Extensive Consumer Feedback

In a Press Release the Pennsylvania PUC announced that the Commission voted 3-2 today to approve a joint motion from PUC Chairman Stephen M. DeFrank and Commissioner…

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Ohio Supreme Court Reverses PUC’s Ruling finding Submetering Company Subject to Regulation as a Public Utility
Virginia Nonresidential Shopping Customer Bill Signed by Virginia Governor
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Texas What Texas Consumers Are Telling Us About Churn, Default Risk and Rate Confusion
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