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Monthly PUCT Complaint Scorecard From PUCT Data
For the month of July 2024, the PUCT complaint staff received a total of 2,470 complaints, more than two and a half times the number received in June. Electric complaints accounted for 81% of the total complaints received, with Centerpoint Energy receiving 67% of the 1,993 electric complaints.
In July, REP complaints comprised approximately 18% of the total volume of complaints received related to electric service. The five REPs receiving the most complaints in July accounted for approximately 45% of all the REP complaints. The chart at the bottom shows five REPs receiving the most complaints and the types of complaints each company receives. To obtain company-specific information, please contact us.
Also during July, the PUCT staff closed 1,631 complaints related to electric service. Of that number, approximately 97% were investigated by the PUCT staff.
