Commission Order Limits Utility’s Sharing Of Customer Billing Information
The Massachusetts Department of Public Utility (DPU) issued an order granting in part and denying in part distribution companies’ joint motion for authorization to share…
News Stories: Utility
March 11, 2025
March 7, 2025
January Customer Complaint Statistics
For the month of January 2025, the PUCT complaint staff received a total of 988 complaints, up from the 812 they received in December. Electric complaints also rose in…
Implementation Update On Eversource’s POR Program Implementation Date
From Eversource’ Letter Re: Proposed POR Program Status: {***} “On behalf of Public Service Company of New Hampshire d/b/a Eversource Energy (“Eversource”), I write to…
March 6, 2025
Utility Files Large Increases In Default Service Rates
Electric utility Pepco in the District of Columbia filed an updated standard offer service (SOS) tariff for June 1, 2025 through May 31, 2026. Some highlights include:…
PSC Rejects Utility’s Residential POR Tariff & Directs Utility To File New POR Discount Rate Tariff
Excerpts from the Order: {***} “The Public Service Commission of the District of Columbia, in PEPPOR-2024-01, by Order No. 22379, rejected the Potomac Electric Power…
March 4, 2025
Granite State Electric Files Two Proposed POR Schedules Dependent Upon Signing/Returning Electric Service Supplier Agreements
{***} “Schedule 1 sets a date certain for POR implementation assuming all suppliers have not returned the approved Electric Service Supplier Agreement (“ESSA”), along…
February 27, 2025
Monthly Consumer Complaints
Monthly Report on Consumer Complaint Activity January 2025 19-00950
Revised Straw Proposal Filed In Investigation Into Performance Mechanisms For A Performance-Based Regulation Framework
From Connecticut Public Utility Authority (PURA) Straw Proposal: [ *** ] Pursuant to § 1 of Public Act 20-5, An Act Concerning Emergency Response by Electric…
February 24, 2025
OH – Duke Energy Ohio – Post deployment – status of known outstanding issues as of February 21, 2025
Hello, We appreciate your continued patience and understanding as we diligently work to resolve technical issues after the deployment of our new Customer Information…
February 21, 2025
Request For Written Comments In Energy Affordability Annual Review
[ *** ] On January 31, 2025, The Connecticut Light and Power Company and Yankee Gas Services Company, each individually d/b/a Eversource Energy (collectively,…
