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Customer Complaint Filed Against REP For Using Photo/Facial Recognition In Enrollment Verification Process
Excerpts from Customer Complaint:
“Complainant requests discovery into Respondent’ s practices that are relevant to this complaint. Specifically: (i) Respondent’ s contracts with Persona; (ii) An accounting of all monies received from Persona in connection with Respondent’ s requirement of new customers to submit data as a condition to receiving electric service; (iii) A list of all customers or applicants denied service because they refused to submit data to Persona; (iv) A detailed audit or description of how Respondent and Persona use personal information (including SSNs, photos, biometrics, etc.) obtained from applicants; (v) A detailed description of Respondent’ s data safekeeping practices, including data safekeeping by their affiliates or partners; and (vi) Adequate assurances that Respondent maintains insurance, bond, or other security to protect its customers in the event of a data breach.
“In addition, Respondent’ s denial of service to Complainant has resulted in the expiration of Complainant’ s fixed-price contract. Complainant now pays more for electricity than he should, had Respondent acted properly. Complainant seeks a monetary award to compensate him for the difference between his current rate and the rate he signed up for with Respondent.”
Formal Complaint of Joshua Verde Against Southern Federal Power (04/07/2025)
(Formal Complaint By Joshua Verde (“Complainant”) Against Southern Federal Power, LLC)
