Customer Complaint Filed Against Spark Energy Denied
On May 7, 2026, the Illinois Commerce Commission issued a final order finding that “[c]omplainant was a customer of Spark Energy, Complainant had knowledge that Spark…
News Stories: Customer Complaint
May 11, 2026
Customer Drops Complaint Against REP
On May 7, 2026 the complainant filed a Notice of Withdrawal of Complaint and Motion to Dismiss with Prejudice regarding the complaint of Billy Sorrells against BKV-BPP…
April 10, 2026
Staff Proposes New Streamlined Complaint Process
The Texas Public Utilities Commission Staff issued a Memo and Proposal for Publication that proposes amendments to several complaint requirements identified in § 24.242,…
March 13, 2026
Chairman Calls Results of PECO’s Management Audit Unacceptable
The Pennsylvania Public Utilities Commission issued a Secretarial Letter regarding the management efficiency investigation of PECO Energy Company. In the Secretarial…
March 5, 2026
Texas Court Orders REP to Remove Switch Hold While PUC Case Is Pending
A Texas district court has ordered a retail electric provider to remove a switch-hold from a customer’s ESI ID—even though the dispute is already pending before the…
2025 Consumer Complaints and Disciplinary Actions
On February 27, 2027, the IPA filed the 2025 Consumer Complaints & Disciplinary Actions Annual Report to the ICC in Docket No. 25-0945. Under the Long-Term Plan and…
March 2, 2026
Texas District Court Sides with Plaintiff by Requiring REP to Remove Switch Hold From Customer’s Account
On February 24,2026, Judge Erica R. Hughes of the 127th Judicial District Court, Harris County, Texas, signed a Temporary Restraining Order (TRO) requiring BKV-BPP…
February 27, 2026
How to Respond to a PUC-Provided Customer Complaint
There are basic steps that Energy Suppliers and Brokers should take when responding to a PUC-provided customer complaint. Carefully read the PUC Customer Complaint…
February 20, 2026
Customer Does Not Need to be a Current Customer for the Commission to have Jurisdiction Over Customer Complaint
The Public Utilities Commission of Texas issued an Interim Order in the customer complaint case against Express Energy, ruling that “[t]here is no Commission rule or…
February 11, 2026
Texas Retail Electric Complaint Scorecard
For the month of December, 2025, the PUCT complaint staff received a total 809 complaints. This is approximately 100 more than they received in November; however, this…
