Staff Proposes New Streamlined Complaint Process
The Texas Public Utilities Commission Staff issued a Memo and Proposal for Publication that proposes amendments to several complaint requirements identified in § 24.242,…
News Stories: Customer Complaint
April 10, 2026
March 13, 2026
Chairman Calls Results of PECO’s Management Audit Unacceptable
The Pennsylvania Public Utilities Commission issued a Secretarial Letter regarding the management efficiency investigation of PECO Energy Company. In the Secretarial…
March 5, 2026
Texas Court Orders REP to Remove Switch Hold While PUC Case Is Pending
A Texas district court has ordered a retail electric provider to remove a switch-hold from a customer’s ESI ID—even though the dispute is already pending before the…
2025 Consumer Complaints and Disciplinary Actions
On February 27, 2027, the IPA filed the 2025 Consumer Complaints & Disciplinary Actions Annual Report to the ICC in Docket No. 25-0945. Under the Long-Term Plan and…
March 2, 2026
Texas District Court Sides with Plaintiff by Requiring REP to Remove Switch Hold From Customer’s Account
On February 24,2026, Judge Erica R. Hughes of the 127th Judicial District Court, Harris County, Texas, signed a Temporary Restraining Order (TRO) requiring BKV-BPP…
February 27, 2026
How to Respond to a PUC-Provided Customer Complaint
There are basic steps that Energy Suppliers and Brokers should take when responding to a PUC-provided customer complaint. Carefully read the PUC Customer Complaint…
February 20, 2026
Customer Does Not Need to be a Current Customer for the Commission to have Jurisdiction Over Customer Complaint
The Public Utilities Commission of Texas issued an Interim Order in the customer complaint case against Express Energy, ruling that “[t]here is no Commission rule or…
February 11, 2026
Texas Retail Electric Complaint Scorecard
For the month of December, 2025, the PUCT complaint staff received a total 809 complaints. This is approximately 100 more than they received in November; however, this…
February 6, 2026
PUCT Signals Broad Jurisdiction Over REP Complaints
At last month’s January 15 open meeting, the Public Utility Commission of Texas addressed a jurisdictional issue that has meaningful implications for retail electric…
January 8, 2026
TEAM Files Amicus Letter Highlighting Unique Statutory Difference Between Monopoly & Competitive REP Complaints – Complainant Responds
The Texas REP Coalition, in an amicus filing, asked the Texas PUC to not apply recent precedent governing the dismissal (and non-dismissal) of complaints against…
