Parties File Briefs in Customer Smart Meter Complaint
On July 27, 2026 parties filed post hearing briefs regarding a complainant of Lynne Pultea, argues that Ohio Edison failed to provide accurate residential electric…
News Stories: Customer Complaint
July 30, 2026
July 27, 2026
Staff Support’s REP Position in Customer Complaint
On July 24, 2025, TPUC Staff issue a corrected supplemental statement of position in customer complaint case stating that, “[t]he Reliant representatives did not…
May 11, 2026
Customer Complaint Filed Against Spark Energy Denied
On May 7, 2026, the Illinois Commerce Commission issued a final order finding that “[c]omplainant was a customer of Spark Energy, Complainant had knowledge that Spark…
Customer Drops Complaint Against REP
On May 7, 2026 the complainant filed a Notice of Withdrawal of Complaint and Motion to Dismiss with Prejudice regarding the complaint of Billy Sorrells against BKV-BPP…
April 10, 2026
Staff Proposes New Streamlined Complaint Process
The Texas Public Utilities Commission Staff issued a Memo and Proposal for Publication that proposes amendments to several complaint requirements identified in § 24.242,…
March 13, 2026
Chairman Calls Results of PECO’s Management Audit Unacceptable
The Pennsylvania Public Utilities Commission issued a Secretarial Letter regarding the management efficiency investigation of PECO Energy Company. In the Secretarial…
March 5, 2026
Texas Court Orders REP to Remove Switch Hold While PUC Case Is Pending
A Texas district court has ordered a retail electric provider to remove a switch-hold from a customer’s ESI ID—even though the dispute is already pending before the…
2025 Consumer Complaints and Disciplinary Actions
On February 27, 2027, the IPA filed the 2025 Consumer Complaints & Disciplinary Actions Annual Report to the ICC in Docket No. 25-0945. Under the Long-Term Plan and…
March 2, 2026
Texas District Court Sides with Plaintiff by Requiring REP to Remove Switch Hold From Customer’s Account
On February 24,2026, Judge Erica R. Hughes of the 127th Judicial District Court, Harris County, Texas, signed a Temporary Restraining Order (TRO) requiring BKV-BPP…
February 27, 2026
How to Respond to a PUC-Provided Customer Complaint
There are basic steps that Energy Suppliers and Brokers should take when responding to a PUC-provided customer complaint. Carefully read the PUC Customer Complaint…
