Feature Articles
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Deep Dive Articles & Opinion Pieces
CHP Units Expected To Drive Earnings for REP in the Eastern United States
A retail energy CEO told MAGNIFYI this month that his company is expanding in the deregulated northeastern states by adding combined heat and power (CHP) technologies for commercial and industrial customers. Catalyst Power Holdings…
The Branding Problem in Competitive Energy Markets
Words shape markets. They influence how policymakers debate regulations, how journalists frame stories, and how consumers understand industries. In the case of retail electricity markets, one word in particular has quietly shaped public…
The Untold Story of Competitive Energy Markets: Why the Commercial Market Thrived While Residential Lagged
The debate over competitive electricity markets often focuses on one statistic: how many residential customers have switched suppliers. In many states, the answer is less than one-third. When measured by electricity consumption, the…
Aggregation Creates Virtual Power Plants in ERCOT
Virtual power plants are being added for real-time dispatch by the Electric Reliability Council of Texas (ERCOT) at such a rate that the grid operator is expanding an ongoing pilot program and plans to revise its protocols to include some…
Texas Complaint Statistics for January 2026
REP complaints comprise 61% of the total volume of complaints related to electric service. The five REPs receiving the most complaints in January accounted for approximately 47% of all the REP complaints. The first chart below shows five…
FCC Proposes Call Center Onshoring and English Proficiency Requirements
On March 4, 2026, FCC Chairman Brendan Carr announced in a press release that the Commission will be voting this month on proposals regarding the use of offshore call centers by certain U.S. businesses. First, the FCC will vote on reforms…
Texas Court Orders REP to Remove Switch Hold While PUC Case Is Pending
A Texas district court has ordered a retail electric provider to remove a switch-hold from a customer’s ESI ID—even though the dispute is already pending before the Public Utility Commission of Texas (PUC). The order came from the 127th…
