Feature Articles
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Deep Dive Articles & Opinion Pieces
Reassigned Numbers
In today’s regulatory environment, “wrong number” is no longer a minor operational issue, it has become a litigation trigger. Across the Energy marketplace, we continue to see active class litigation filings centered on calls and text…
Massachusetts Data-sharing May Occur in 2026
The large electricity distribution companies in Massachusetts are expected to issue requests for proposals (RFPs) to build and manage a data repository of customers for authorized parties once the state regulator approves the effort.…
How to Respond to a PUC-Provided Customer Complaint
There are basic steps that Energy Suppliers and Brokers should take when responding to a PUC-provided customer complaint. Carefully read the PUC Customer Complaint – Read the entire complaint carefully. Promptly acknowledge receipt…
PJM’s Proposes Behind-the-meter Generation Rules
PJM seeks FERC’s approval of proposed changes to its retail behind-the-meter generation rules that among other objectives aims to facilitate collocating generating resources with data centers and other large loads. In its filing PJM…
Considering Outsourcing Key Marketing or Sales Functions?
It’s not uncommon for retail energy suppliers to outsource essential retail energy functions, such as billing, customer service, sales and marketing. Some companies outsource because they might not possess the internal talent to perform…
Data Centers Support Grid But Unexpected Trips Could Hurt
Data centers received plaudits in recent winter storm Fern both for their ability to provide backup power and for voluntary ramp-downs. Greater industry concern is being given to the effect of large loads like data centers when they…
Marketing Metrics – It’s More Than Just Sales
For most sales managers, the daily emphasis is on making the numbers and doing it cost effectively. What’s the number of contacts, presentations, and sales per agent (or sales per hour for telemarketing)? What’s our list…
