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Monthly Retail Electric Complaint Scorecard Now Available!
For the month of July 2025, the PUCT complaint staff received a total of 959 complaints, up from the 879 they received in June. Not unsurprisingly, the volume of electric complaints received by the PUCT in July also rose from the volumes experienced in June. This information is presented in the first chart, below.
In July, REP complaints comprised approximately 60% of the total volume of complaints related to electric service. The five REPs receiving the most complaints in July accounted for 46% of all the REP complaints. The chart at the bottom shows five REPs receiving the most complaints and the types of complaints each company receives. To obtain company-specific information, please contact RCS.
Also during July, the PUCT staff closed 625 complaints related to electric service. Of that number, approximately 94% were investigated by the PUCT staff.
