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October Complaint Statistics
For the month of October 2025, the Public Utilities Commission of Texas (PUCT) complaint staff received a total of 980 complaints. The total volume of complaints was similar to those received in September. The PUCT received 107 fewer electric complaints in October than those received in September.
REP complaints comprise 62% of the total volume of complaints related to electric service. The five REPs receiving the most complaints in August accounted for approximately 53% of all the REP complaints. The first chart below shows five REPs receiving the most complaints and the types of complaints each company received. To obtain company-specific information, please contact us.
Also during October, the PUCT staff closed 326 complaints related to electric service. Of that number, over 88% were investigated by the PUCT staff. Of the electric violations, none were for late filed responses.
