Market Alerts
OH – AES Ohio Conversion – Incident Report
Category: Ohio
Good morning,
Below is a copy of our current incident report. If you have any questions related to these, please send them to our AES Ohio Retail inbox aesohioretail@aes.com.
| Incident ID | Incident Description | Status |
| INC1027621 | Cancel/Rebills from bill periods where supplier dollars have already been wiped off are causing an additional 248 wipeoff to be sent. Manual workaround is currently in place but will need fully automated solution. | On Hold |
| INC1137529 | 814D being sent to incorrect customer when a move in occurs. This is an isolated incident that occurs when the new customer receives an enrollment, but the prior customer has not final billed | Resolved 7/9/26 |
| INC1143739 | Inbound bill ready 810’s not posting on first workday of the month intermittently. Previously had manual workaround that began failing again. Implemented automated solution on 7/16/26. | Resolved 7/16/26 |
| INC1129976 | 867HI is not consistent with billed 867IU when meter is exchanged from 30 min intervals to hourly and vice versa | Resolved 7/23/26 |
| INC1148239 | Inbound 810 reverse/reissue is incorrectly rejecting reissue due to cross reference invalid | Resolved 8/6/26 |
| INC1145026 | Inbound 810 bill ready files are timing out and reprocessing. This is causing 824 rejections (duplicate received) in error. We have confirmed all inbound 810’s were processed successfully | Resolved 8/18/26 |
| INC1134394 | 814C supplier requested bill option changes are not updating master data for requested accounts. Manual workaround in place. | Resolved 8/20/26 |
| INC1148252 | PIPP drops backdating to period that has already billed with supplier. This is isolated training issue but will be putting controls in place to not allow. | ETA 9/1 |
Thanks,
Jeff Popella
Program Coordinator | Electric Choice
AES Ohio
1900 Dryden Road | Moraine, OH 45439
Source:
Ohio EDI Working Group PUCO-OEWG@LISTS.PUCO.OHIO.GOV on behalf of Jeffrey J Popella <0000000a9f0b1b85-dmarc-request@LISTS.PUCO.OHIO.GOV>
To: PUCO-OEWG@LISTS.PUCO.OHIO.GOV
