Market Alerts
OH – Duke Energy Ohio – Post deployment update – status of known, outstanding issues as of May 9, 2025
Category: Ohio
| Hello, We appreciate your continued patience and understanding as we diligently work to resolve technical issues after the deployment of our new Customer Information System. |
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| Please see below for today’s update on resolved and known, outstanding issues impacting multiple suppliers. We have indicated the estimated resolution dates where possible. Update on known issues as of May 9, 2025: |
| Issue below is being investigated. Estimated resolution date is TBD. | ||
| Tracking # | Transaction | Issue Description and Update |
| DF-197 | 810/820 | There is an issue identified where some 810 transactions show consumption, but corresponding 820 transactions were not received. This issue is under further investigation. |
| Thank you for your continued collaboration in this effort. Please continue to contact us at the email listed below if you experience any additional technical issues or have any questions. We will respond to your inquiries as soon as possible. Customer Connect Choice Team CSBCReps@duke-energy.com |
