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Texas Retail Electric Complaint Scorecard
For the month of December, 2025, the PUCT complaint staff received a total 809 complaints. This is approximately 100 more than they received in November; however, this is in line with what they typically receive in December.
EP complaints comprise 56% of the total volume of complaints related to electric service. The five REPs receiving the most complaints in December accounted for approximately 54% of all the REP complaints. The first chart below shows five REPs receiving the most complaints and the types of complaints each company received. To obtain company-specific information, please contact us.
Also during December, the PUCT staff closed 560 complaints related to electric service. Of that number, over 92% were investigated by the PUCT staff. Of the electric violations, seven were for late filed responses.
