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Staff Recommends Approval Of AES Ohio’s New Bill Format
Staff of the PUC of Ohio filed a memo recommending approval of bill format changes at Dayton Power & Light (AES Ohio) that would, among other things, move the language concerning the price to compare from the second page of the bill to the first page of the bill for several types of customers, including for non-residential customers currently taking supply from a competitive retail supplier.
As previously reported, in moving the PTC language to the first page of the bill for non-residential shopping customers, AES Ohio would include the PTC language in the “Account Level Message Center” section of the bill, grouped with other messages. The PTC language would no longer have its own box or heading stating “Price-to-Compare Message”.
AES Ohio would make similar changes to the PTC message for residential and non-residential bills for non-shopping customers. The message would be moved from the second page of the bill to the first page of the bill and be grouped with other messages under a “Service Level Message Center” (residential) or “Account Level Message Center” (non-residential). In each case, the PTC language would no longer have its own box or heading stating “Price-to-Compare Message”.
Excerpts from Staff’s Review:
{***} Staff reviewed AES Ohio’s application. Staff had discussions with the Company clarifying the price-to-compare message and the minimum amount needed to avoid disconnection on the disconnection notice. Minor formatting changes were discussed and agreed upon, as well as the inclusion of a statement, on the static billing page, that customers with billing questions or complaints should contact the electric utility first.
Although http://www.pickocc.org. is referenced in the electric administrative rules when referencing The Office of the Ohio Consumers’ Counsel (OCC), Staff suggests updating the bill format using their most current website address http://www.occ.ohio.gov. Staff also believes the Company should consider the CHOICE ID as customer specific information to be safeguarded by Ohio Administrative Code 4901:1-10-25(E)(1). {***}
Staff Comments (08/22/2024)
24-0067-EL-UNC (06/04/2024)
In the Matter of the Application of The Dayton Power and Light Company d/b/a AES Ohio for Approval of a Revised Bill Format for Electric Service
