How to Respond to a PUC-Provided Customer Complaint
There are basic steps that Energy Suppliers and Brokers should take when responding to a PUC-provided customer complaint. Carefully read the PUC Customer Complaint…
News Stories: Customer Complaint
February 27, 2026
February 20, 2026
Customer Does Not Need to be a Current Customer for the Commission to have Jurisdiction Over Customer Complaint
The Public Utilities Commission of Texas issued an Interim Order in the customer complaint case against Express Energy, ruling that “[t]here is no Commission rule or…
February 11, 2026
Texas Retail Electric Complaint Scorecard
For the month of December, 2025, the PUCT complaint staff received a total 809 complaints. This is approximately 100 more than they received in November; however, this…
February 6, 2026
PUCT Signals Broad Jurisdiction Over REP Complaints
At last month’s January 15 open meeting, the Public Utility Commission of Texas addressed a jurisdictional issue that has meaningful implications for retail electric…
January 8, 2026
TEAM Files Amicus Letter Highlighting Unique Statutory Difference Between Monopoly & Competitive REP Complaints – Complainant Responds
The Texas REP Coalition, in an amicus filing, asked the Texas PUC to not apply recent precedent governing the dismissal (and non-dismissal) of complaints against…
December 23, 2025
Reassigned ALJ Modifies Order Requiring REP To Reconnect Customer
A reassigned Texas Public Utilities Commission Administrative Law Judge (ALJ) issued an Order No. 2 -Modifying Order No. 1 And Removing Requirement For Continuation Of…
December 19, 2025
REP Appeals ALJ’s Reconnection Order As Inconsistent With Rule
In Texas BKV-BPP Retail files an Emergency Appeal of Order No. 1 directing the supplier to reconnect the customer related to an ongoing customer complaint. Excerpt from…
November 7, 2025
Brief Filed In Formal Complaint Against Supplier
“This Post-Hearing Brief is submitted by Complainant Vincent Mattiola in the above captioned matter against SmartEnergy Holdings, LLC (“SmartEnergy”). It is intended to…
October 28, 2025
New Customer Complaint Threshold Emerges – If Complaint Alleges A Violation Of A Rule/Statute PUC Should Make Finding As To Whether The Violation Occurred Even If Remedy Can No Longer Be Granted
This Texas customer complaint matter revolves around a formal residential customer complaint against a Retail Electric Provider (REP) for allegedly not honoring a…
October 17, 2025
ALJ Concludes Existence Of Factual Issue Precludes Dismissal Of Customer Complaint Against REP – A New Customer Complaint Threshold?
An Administrative Law Judge (ALJ) at the Public Utilities Commission of Texas (PUCT) files grounds for denying motion to dismiss customer complaint against Green…
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