PUCT Signals Broad Jurisdiction Over REP Complaints
At last month’s January 15 open meeting, the Public Utility Commission of Texas addressed a jurisdictional issue that has meaningful implications for retail electric…
News Stories: Customer Complaint
February 6, 2026
January 8, 2026
TEAM Files Amicus Letter Highlighting Unique Statutory Difference Between Monopoly & Competitive REP Complaints – Complainant Responds
The Texas REP Coalition, in an amicus filing, asked the Texas PUC to not apply recent precedent governing the dismissal (and non-dismissal) of complaints against…
December 23, 2025
Reassigned ALJ Modifies Order Requiring REP To Reconnect Customer
A reassigned Texas Public Utilities Commission Administrative Law Judge (ALJ) issued an Order No. 2 -Modifying Order No. 1 And Removing Requirement For Continuation Of…
December 19, 2025
REP Appeals ALJ’s Reconnection Order As Inconsistent With Rule
In Texas BKV-BPP Retail files an Emergency Appeal of Order No. 1 directing the supplier to reconnect the customer related to an ongoing customer complaint. Excerpt from…
November 7, 2025
Brief Filed In Formal Complaint Against Supplier
“This Post-Hearing Brief is submitted by Complainant Vincent Mattiola in the above captioned matter against SmartEnergy Holdings, LLC (“SmartEnergy”). It is intended to…
October 28, 2025
New Customer Complaint Threshold Emerges – If Complaint Alleges A Violation Of A Rule/Statute PUC Should Make Finding As To Whether The Violation Occurred Even If Remedy Can No Longer Be Granted
This Texas customer complaint matter revolves around a formal residential customer complaint against a Retail Electric Provider (REP) for allegedly not honoring a…
October 17, 2025
ALJ Concludes Existence Of Factual Issue Precludes Dismissal Of Customer Complaint Against REP – A New Customer Complaint Threshold?
An Administrative Law Judge (ALJ) at the Public Utilities Commission of Texas (PUCT) files grounds for denying motion to dismiss customer complaint against Green…
October 9, 2025
ALJ Disagrees With Staff’s Recommended Dismissal Of Customer’s REP Billing Dispute Finding Instead That Complaint Raises Factual And Legal Questions To Be Determined Through Proceeding
The Texas Public Utilities Commission of Texas pauses dismissal of customer billing complaint against Direct Energy. As background, on May 20,2025, Rosalind Murphy…
October 8, 2025
Gas Supplier Seeks To Dismiss Residential Customer’s Formal Complaint
AEP Energy filed a motion to dismiss issues raised in James Chambers’s customer complaint matter since issues have been resolved. As background, a residential natural…
October 2, 2025
PUC Adopts ALJ Recommendation To Deny Formal Customer Complaint Against REP Alleging REP Wrongfully Denied Service By Requiring Customer To Submit Personal Data To 3rd Party Vendor As Part Of Enrollment Process
Excerpts from the Texas Public Utilities Commission Order: {***} “On April 7,2025, Mr. Verde filed the formal complaint at issue in this proceeding alleging that…
