Gas Supplier Seeks To Dismiss Residential Customer’s Formal Complaint
AEP Energy filed a motion to dismiss issues raised in James Chambers’s customer complaint matter since issues have been resolved. As background, a residential natural…
News Stories: Customer Complaint
October 8, 2025
October 2, 2025
PUC Adopts ALJ Recommendation To Deny Formal Customer Complaint Against REP Alleging REP Wrongfully Denied Service By Requiring Customer To Submit Personal Data To 3rd Party Vendor As Part Of Enrollment Process
Excerpts from the Texas Public Utilities Commission Order: {***} “On April 7,2025, Mr. Verde filed the formal complaint at issue in this proceeding alleging that…
October 1, 2025
PUC Adopts Chairman’s Recommendation To Refer Customer Complaint Alleging Utility Failed To Properly Repair Equipment After A Power Outage To SOAH For Review Rather Than Dismissing For Failure To State A Claim
From the Texas Public Utilities Commission Chairman’s Memo: {***} “Before the Commission is a proposal for decision that recommends dismissing Dennis and Peggy…
September 8, 2025
ALJ Agrees With Chairman’s Position Regarding Advancing Customer Complaint Against REP For Hearing On The Merits
As reported previously, Chairman Gleeson of the Public Utilities Commission of Texas (PUCT) issued a memorandum prior to open commission meeting articulating that…
August 22, 2025
PUC Issues Proposed Order Re: Customer Complaint Against Supplier
ICC filed a draft order that the complaint filed by Rialto Square Theatre against Summer Energy Midwest should be dismissed and any applications for rehearing should be…
May 1, 2025
TPUC Customer Complaint Roundup
For the month of March, 2025, the PUCT complaint staff received a total of 982 complaints, approximately the same number received in February. Electric complaints…
April 8, 2025
Customer Complaint Alleges REP Contract Violates State Business Code
“As a Texas-based utility supplier and a Texas located utility service address for the consumer, Texas contract law should apply. Under Texas Business and Commerce Code…
Customer Complaint Filed Against REP For Using Photo/Facial Recognition In Enrollment Verification Process
Excerpts from Customer Complaint: “Complainant requests discovery into Respondent’ s practices that are relevant to this complaint. Specifically: (i)…
February 27, 2025
Monthly Consumer Complaints
Monthly Report on Consumer Complaint Activity January 2025 19-00950
February 6, 2025
Texas REP Complaint Statistics
For the month of December 2024, the PUCT complaint staff received a total of 812 complaints, up from the 737 they received in November. Electric complaints also rose…
