PUC Issues Proposed Order Re: Customer Complaint Against Supplier
ICC filed a draft order that the complaint filed by Rialto Square Theatre against Summer Energy Midwest should be dismissed and any applications for rehearing should be…
News Stories: Customer Complaint
August 22, 2025
May 1, 2025
TPUC Customer Complaint Roundup
For the month of March, 2025, the PUCT complaint staff received a total of 982 complaints, approximately the same number received in February. Electric complaints…
April 8, 2025
Customer Complaint Alleges REP Contract Violates State Business Code
“As a Texas-based utility supplier and a Texas located utility service address for the consumer, Texas contract law should apply. Under Texas Business and Commerce Code…
Customer Complaint Filed Against REP For Using Photo/Facial Recognition In Enrollment Verification Process
Excerpts from Customer Complaint: “Complainant requests discovery into Respondent’ s practices that are relevant to this complaint. Specifically: (i)…
February 27, 2025
Monthly Consumer Complaints
Monthly Report on Consumer Complaint Activity January 2025 19-00950
February 6, 2025
Texas REP Complaint Statistics
For the month of December 2024, the PUCT complaint staff received a total of 812 complaints, up from the 737 they received in November. Electric complaints also rose…
December 24, 2024
C&I Coalition Files FERC Complaint Over Transmission Costs
A coalition of C&I customer representatives and consumer advocates in a multi-state coalition filed a complaint with the Federal Energy Regulatory Commission. The…
