Option One REP Application Filed
Sun Top Energy LLC filed an Option 1 Texas retail electric provider (REP) application with the Texas Public Utility Commission. Per the application Robert Wallace serves…
News Stories: REP
May 1, 2025
TPUC Customer Complaint Roundup
For the month of March, 2025, the PUCT complaint staff received a total of 982 complaints, approximately the same number received in February. Electric complaints…
April 30, 2025
Bill Payment Assistance Legislation Clears First Hurdle
Texas HB 1359, which provides for the creation of a fund for bill payment assistance for low-income electric customers for bills due during an extreme weather emergency,…
April 15, 2025
ERCOT Issues Instructions for Quarterly Residential Demand Response Data Submission By Retail Electric Providers
Via a market notice, ERCOT provides retail electric providers (REPs) instructions for compliance with new reporting requirements for information regarding the retail…
April 8, 2025
Customer Complaint Alleges REP Contract Violates State Business Code
“As a Texas-based utility supplier and a Texas located utility service address for the consumer, Texas contract law should apply. Under Texas Business and Commerce Code…
Customer Complaint Filed Against REP For Using Photo/Facial Recognition In Enrollment Verification Process
Excerpts from Customer Complaint: “Complainant requests discovery into Respondent’ s practices that are relevant to this complaint. Specifically: (i)…
March 19, 2025
ERCOT Schedules Workshop To Discuss To Discuss And Develop REP/TDSPs Residential Demand Response Data Submission Process Per New Rule
“ERCOT will schedule a workshop for April 1, 2025, immediately following the Retail Market Subcommittee (RMS) meeting, to discuss and develop details for the data…
TX – R-A31925-01 Retail Market Qualification Testing (Flight 0625) Begins May 13, 2025, Application Processing Deadline Of April 16, 2025, And A Registration Deadline Of May 7, 2025
Notice Date: March 19, 2025 Notice Type: R-A31925-01 Testing Short Description: Retail Market Qualification Testing (Flight 0625) begins May 13, 2025, application…
March 7, 2025
January Customer Complaint Statistics
For the month of January 2025, the PUCT complaint staff received a total of 988 complaints, up from the 812 they received in December. Electric complaints also rose in…
Is The Commission Always Right?
Source: Regulatory Compliance Service (RCS) While reviewing customer complaints filed with the Commission last month, it occurred to me that there are differing…
