January Customer Complaint Statistics
For the month of January 2025, the PUCT complaint staff received a total of 988 complaints, up from the 812 they received in December. Electric complaints also rose in…
News Stories: REP
March 7, 2025
Is The Commission Always Right?
Source: Regulatory Compliance Service (RCS) While reviewing customer complaints filed with the Commission last month, it occurred to me that there are differing…
March 3, 2025
TX – CNP-M-A030325-01 CenterPoint Energy’s Smart Thermostat Program – Market Call
Notice Date: March 3, 2025 Notice Type: CNP-M-A030325-01 – Market Call Short Description: CenterPoint Energy will host a Market call on CenterPoint Energy’s Smart…
February 28, 2025
TX – CNP Implementation of Energy Efficiency Cost Recovery Factor (EECRF) Adjustment Effective March 1, 2025
Notice Date: February 27, 2025 Notice Type: Informational – Final Short Description: CenterPoint Energy Houston Electric adjustment to its Energy Efficiency Cost…
February 27, 2025
TX – TXSET In-Person Training Class April 30, 2025, at CenterPoint
ERCOT will be conducting an in-person, instructor-led, interactive TXSET training class in Houston at CenterPoint on April 30th from 8:30 AM – 5:00 PM – a full day of…
February 20, 2025
Commission Approves Settlement Between Staff And REP
Excerpts from the Public Utilities Commission of Texas (PUCT) Order: {***} “This Order addresses the agreement between Commission Staff and Good Charlie & Co., LLC…
February 6, 2025
Texas REP Complaint Statistics
For the month of December 2024, the PUCT complaint staff received a total of 812 complaints, up from the 737 they received in November. Electric complaints also rose…
January 13, 2025
REP Coalition Seeks Rehearing Re: REPs Ability To Adjust Existing Fixed Priced Products For Regulatory Changes
Excerpts from the REP Coalition’s Motion For Rehearing: {***} “ The Texas Energy Association for Marketers (TEAM) and Alliance for Retail Markets (ARM)…
January 9, 2025
TX – CNP Transmission Cost Recovery Factor (TCRF) Approved Effective March 1, 2025
Notice Date: December 18, 2024 Notice Type: Informational Short Description: CenterPoint Energy Houston Electric adjustment to its Energy Efficiency Cost Recovery Factor…
January 6, 2025
Staff Recommends Approval Of NextVolt Texas REP Application
As reported previously, on June 14, 2024, NextVolt Texas, LLC (NextVolt) filed an application for certification as an Option 1 retail electric provider (REP) to provide…
