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TPUC Customer Complaint Roundup
For the month of March, 2025, the PUCT complaint staff received a total of 982 complaints, approximately the same number received in February. Electric complaints slightly decreased from those received by the PUCT in February. This information is presented in the first chart, below.
In March, REP complaints comprised approximately 49% of the total volume of complaints related to electric service. The five REPs receiving the most complaints in March accounted for approximately 51% of all the REP complaints. The chart at the bottom shows five REPs receiving the most complaints and the types of complaints each company receives. To obtain company-specific information, please contact us.
Also, during March, the PUCT staff closed 679 complaints related to electric service. Of that number, approximately 96% were investigated by the PUCT staff.
