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Vice Chair Cautions the “EGS Industry to Exercise Good Faith and Reasonableness When Offering New Contract Terms and Prices”
Excerpts from VC BARROW STATEMENT regarding a formal complaint of Kevin Brabank vs. PECO Energy Company-Electric & Tomorrow Energy Corp.:
“While I agree with the Administrative Law Judge’s dismissal of the Formal Complaint, I want to take this opportunity to discuss shopping awareness and the issues that arise after an individual’s contract or participation in a SOP ends.”
“Additionally, while the Commission’s Regulations permit an EGS to convert a non-responsive customer to a month-to-month or fixed-duration contract, I caution the EGS industry to exercise good faith and reasonableness when offering the new contract terms and prices. I am concerned with the fact pattern often seen in shopping complaints. Customers complain that any savings experienced during the initial contract term are more than wiped out once they are moved to a month-to-month or new fixed-duration contract.” [Emphasis added.]
See: Order (04/25/2024)
See also: Initial Decision and Order (11/01/2023) and Prehearing Order (10/16/2023)
