PUC Issues Order Streaming Formal and Informal Complaint Process
On October 1, 2026 the PUC of Texas issued order adopting amendments regarding amending the Texas Administrative Code (TAC) to streamline the utility complaint process…
News Stories: Formal Complaint
October 5, 2026
September 28, 2026
Reply Briefs Filed In Utility EDI Data Exchange Complaint
On August 23, 2026 parties filed reply briefs regarding Inova’ EDI complaint filed against Pike and Corning. Inova Energy filed a reply brief emphasizing that the 2019…
September 18, 2026
PUC Staff Proposes Final Rule to Eliminate Formal Complaint Process Currently Available to REP Customers
Under Staff’s proposed recommendation as part of implementing a streamlined complaint process, customer complaints at the PUC against REPs would still begin with a…
September 10, 2026
Briefs Filed in Formal Complaint Alleging Utility Not Abiding by Data Sharing Regulations
On September 3, 2026 parties filed briefs in proceeding for Inova Energy’s formal complaint against Pike County Light & Power (PCL&P) and Corning Energy…
August 6, 2026
Formal Residential Complaint Filed Against REP
On August 5, 2026 a residential customer Craig Frazee filed a formal complaint with the Public Utility Commission of Texas (PUCT) against TXU Energy. In the complaint…
July 27, 2026
Staff Support’s REP Position in Customer Complaint
On July 24, 2025, TPUC Staff issue a corrected supplemental statement of position in customer complaint case stating that, “[t]he Reliant representatives did not…
June 23, 2026
Supreme Court Schedules Oral Argument in Utility Complaint Against Submetering Company
On June 22nd, the Supreme Court of Ohio filed notice of oral argument notice of oral argument regarding Duke Energy’s complaint against the submetering company…
June 16, 2026
EGS Seeks Issuance of Subpoenas Against a Utility in Complaint Proceeding
On May 16, 2026 Inova Energy LLC, a Pennsylvania Electric Generation Supplier (EGS), filed an application for issuance of subpoenas to the Pennsylvania PUC requesting…
May 28, 2026
Commission to Vote on Preliminary List of Issues to be Addressed in Formal Customer Complaint Proceeding
On May 20th TPUC Staff filed a draft preliminary order with a list of issues to be addressed by ALJ in a formal complaint of Messele Kelel Against Express Energy…
March 31, 2026
PUCT Lays Out Two Options for Formal Complaint Against BKV
On March 27, 2026 the Public Utility Commission of Texas (PUCT) issued an order requiring response from complainant. As reported previously, Billy Sorrells has filed a…
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