On February 24,2026, Judge Erica R. Hughes of the 127th Judicial District Court, Harris County, Texas, signed a Temporary Restraining Order (TRO) requiring BKV-BPP…
There are basic steps that Energy Suppliers and Brokers should take when responding to a PUC-provided customer complaint. Carefully read the PUC Customer Complaint…
The Public Utilities Commission of Texas issued an Interim Order in the customer complaint case against Express Energy, ruling that “[t]here is no Commission rule or…
For the month of December, 2025, the PUCT complaint staff received a total 809 complaints. This is approximately 100 more than they received in November; however, this…
At last month’s January 15 open meeting, the Public Utility Commission of Texas addressed a jurisdictional issue that has meaningful implications for retail electric…
The Texas REP Coalition, in an amicus filing, asked the Texas PUC to not apply recent precedent governing the dismissal (and non-dismissal) of complaints against…
A reassigned Texas Public Utilities Commission Administrative Law Judge (ALJ) issued an Order No. 2 -Modifying Order No. 1 And Removing Requirement For Continuation Of…
In Texas BKV-BPP Retail files an Emergency Appeal of Order No. 1 directing the supplier to reconnect the customer related to an ongoing customer complaint. Excerpt from…
“This Post-Hearing Brief is submitted by Complainant Vincent Mattiola in the above captioned matter against SmartEnergy Holdings, LLC (“SmartEnergy”). It is intended to…
This Texas customer complaint matter revolves around a formal residential customer complaint against a Retail Electric Provider (REP) for allegedly not honoring a…
