Editor’s Picks
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PUC Issues Order Streaming Formal and Informal Complaint Process
On October 1, 2026 the PUC of Texas issued order adopting amendments regarding amending the Texas Administrative Code (TAC) to streamline the utility compl
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Texas | Editor's Picks | Electric | Formal Complaint | Informal Complaints | REP | Utility
PUC Staff Proposes Final Rule to Eliminate Formal Complaint Process Currently Available to REP Customers
Under Staff’s proposed recommendation as part of implementing a streamlined complaint process, customer complaints at the PUC against REPs would still begi
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Texas | Customer Complaint | Editor's Picks | Electric | REP | Rulemaking | Utility
Staff Proposes New Streamlined Complaint Process
The Texas Public Utilities Commission Staff issued a Memo and Proposal for Publication that proposes amendments to several complaint requirements identifie
