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Texas REP Complaint Statistics
For the month of December 2024, the PUCT complaint staff received a total of 812 complaints, up from the 737 they received in November. Electric complaints also rose slightly from those received by the PUCT in November. This information is presented in the first chart, below.
REP complaints comprise approximately 65% of the total volume of complaints related to electric service. The five REPs receiving the most complaints in July accounted for approximately 51% of all the REP complaints. The chart at the bottom shows five REPs receiving the most complaints and the types of complaints each company receives. To obtain company-specific information, please contact us.
Also, during July, the PUCT staff closed 418 complaints related to electric service. Of that number, approximately 90% were investigated by the PUCT staff.
Of the 263 REP complaints closed in December, 40 were found in violation of Commission Rules.
