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News Stories: Billing

March 11, 2026
Massachusetts

First Information Requests Sent to Utilities in Delivery Charges and Bill Redesign Investigation

On March 10th the Massachusetts Department of Public Utilities (DPU) issued its first set of common information requests to the electric and gas utilities regarding the…

January 15, 2026
Pennsylvania

PUC Approves Utility’s Rate Case Settlement That Includes Definition of “Billing Demand” For Some Default Service Customer Classification

The Pennsylvania Public Utilities Commission (PUC) issued an opinion and order approving language in Citizens’ Electric Company of Lewisburg rate case. As previously…

December 31, 2025
Massachusetts

Commission Initiates Utility Billing Investigation Including Evaluation Of Severe Billing Errors And Net Metering Recovery Mechanism

As a reminder, on December 15, 2025 the Massachusetts Department of Public Utilities (DPU) opened an investigation to comprehensively review all delivery charges on…

December 19, 2025
Texas

REP Agrees To Pay $57,000 To Settle Billing Violations

Staff of the Public Utility Commission of Texas and Pulse Power, LLC (Pulse Power) filed a settlement agreement regarding Pulse Power’s violations of 16 Texas…

New York

Gov Signs Side-by-side Bill Comparison Of Supplier Prices Against Utility Default Service

New York Governor Kathy Hochul signed S3876 that requires the Energy Service Company (ESCO) to include on the first page of the customer’s bill a…

December 15, 2025
Massachusetts

Commission Opens Comprehensive Investigation Into Retail Energy Rates

The Massachusetts “Department of Public Utilities (“Department”) opens this investigation to conduct a comprehensive review of gas and electric delivery rates and…

November 17, 2025
Texas

TX – AEP-M-A-111725-01- Tariff Notification – Rider Mobile Temporary Emergency Electric Energy (TEEE) Facilities Final Rates Effective 9/1/25

Notice Date: Monday, November 17, 2025 Notice Type: Tariff Notification – Rider Mobile Temporary Emergency Electric Energy (TEEE) Facilities final rates effective…

November 5, 2025
Ohio

PUC Adopts Joint Stipulation In Utility’s Electric Rate Case Including Resolution Of Supplier Billing Concerns

“The Commission adopts the stipulation resolving all issues related to The Dayton Power and Light Company d/b/a AES Ohio’s application to increase its electric…

October 10, 2025
Ohio

Utility Files Bill Format Change For SSO Customers

AEP Ohio filed with the Utilities Commission of Ohio (PUCO) a bill format changes. Among other things the utility filing would inform residential Standard Service Offer…

October 9, 2025
Texas

ALJ Disagrees With Staff’s Recommended Dismissal Of Customer’s REP Billing Dispute Finding Instead That Complaint Raises Factual And Legal Questions To Be Determined Through Proceeding

The Texas Public Utilities Commission of Texas pauses dismissal of customer billing complaint against Direct Energy. As background, on May 20,2025, Rosalind Murphy…

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