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Utility Files Report Indicates 2,750 CCA Customers Were Inaccurately Billed

By: MAGNIFYI Staff

Published April 14, 2026

Dockets: 23-00028 ,New York
Category: New York
Related Categories: Billing, Community Choice Aggregation (CCA), Customer Information and Billing System, Electric, NYSEG, Utility

On April 9, 2026 NYSEG submitted a billing issue reporting form in the New York Commission’s proceeding for Community Choice Aggregation (CCA) regarding a billing matter.

In its filing NYSEG indicated that it discovered that 2,705 CCA customers were inaccurately charged because of a software upgrade to their customer billing system causing the billed gas weather adjustments to be too low.

NYSEG indicated that it will reach out to the Town of Union to let them know of this billing issue.

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